Frequently Asked Questions

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Yes. If you live in the Royal Borough of Greenwich, you can move your care to us.

What to do:
Contact us — we’ll coordinate with your social worker/care manager (and your current agency) to transfer your package with minimal disruption. We’ll complete a free assessment, confirm start dates/times, and handle the handover of care plans, risks, and medication details with your consent.

  We build a regular team so you know who’s coming. We’ll tell you about any changes.

Yes, where possible. Tell us your preference and we’ll match accordingly.

We’ll match language where we can and respect faith, culture and diet in your plan.

Yes. We can schedule multiple short wellbeing/safety checks per day anywhere in the Royal Borough of Greenwich. A trained care worker will pop in at agreed times, check for slips/trips/falls risk, make sure your parent is safe and comfortable (with optional hydration/medication prompts), and text or call you after each visit.

Contact us to arrange this easily — quick call, simple setup, and we’ll handle the rest.

Happily. Companionship can be part of your wellbeing check.

Yes. We can use your key-safe and follow your agreed access protocol. Codes are stored securely, shared only with the small care team, and changed immediately if you request. We comply with UK GDPR.

Absolutely. We use calm, consistent routines, clear communication, and familiar prompts. We’ll focus on safety, reassurance, and orientation, and match a small, steady team.

Yes. We contact you straight away and follow your escalation plan (e.g., GP, 111/999, next of kin). We record what happened and what actions we took.

Contact us by phone or email. We’ll arrange a free home visit to discuss your needs and create a personalised care plan and start date.