Privacy Policy

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Effective Date: 01/09/2025
Last Updated: 01/09/2025

Greenwich Home Care ("we", "our", "us") is committed to protecting the privacy and personal data of all individuals who interact with our services and visit our website: https://www.greenwichhomecare.co.uk(the "Site").

This Privacy Policy outlines how we collect, use, store, share, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Greenwich Home Care is the data controller for the purposes of data protection law. This means we determine the purpose and means of processing your personal data.

📍 Registered Office: 81 Lowfield Street, Dartford, DA1 1HP
📧 Email: info@greenwichhomecare.co.uk
📞 Phone: 020 3576 4599
🌐 Website: https://www.greenwichhomecare.co.uk/

2. Information We Collect

A. Personal Information You Provide

We may collect and process:

• Name
• Contact details (email, phone, address)
• Date of birth
• Medical and health-related information
• Emergency contact information
• Payment or billing information (if applicable)
• Any details provided via our contact forms, phone calls, or email      communications

B. Automatically Collected Data

When you use our Site, we may collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed and time spent
• Referral URLs

This information is collected via cookies and similar tracking technologies. (See Section 9 on Cookies.)

3. Lawful Bases for Processing

We process your data under one or more of the following lawful bases, as defined by the UK GDPR:

• Consent – When you give us explicit permission (e.g. newsletter sign-up)
• Contract – To deliver care services or respond to service enquiries
• Legal Obligation – To comply with UK laws (e.g. health and safety, employment)
• Vital Interests – To protect life in emergency situations
• Legitimate Interests – For purposes such as improving our services, ensuring security, or responding to enquiries

For special category data (e.g. health information), we rely on:

• Article 9(2)(h) – Processing necessary for the provision of health or social care

4. How We Use Your Information

We use your personal data to:

• Provide and manage our home care services
• Respond to enquiries or feedback
• Conduct assessments and create care plans
• Maintain records and comply with legal obligations
• Communicate with you about services or changes
• Improve our website and services
• Send relevant updates or marketing (where you have consented)

5. Sharing Your Data

We do not sell or rent your personal data.

We may share your information with:

• Health or social care professionals involved in your care
• Local authorities or regulatory bodies (as required by law)
• IT service providers and secure cloud platforms
• Emergency services (where necessary)

All third parties are required to safeguard your data and only use it for the purposes we specify.

6. International Transfers

Some of our third-party service providers (e.g. cloud hosting, email platforms) may transfer or store data outside the UK. In such cases, we ensure:

• The country has an adequate level of protection (as per UK law), or
• We use UK International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses (SCCs) to protect your data

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, regulatory, or care-related obligations.

For example:

• Care records: Minimum of 8 years (in line with NHS and care sector      guidelines)
• Enquiry data: 12–24 months, unless you become a client

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access – Obtain a copy of the data we hold about you
• Right to rectification – Correct inaccurate or incomplete data
• Right to erasure – Request deletion of your data (in certain cases)
• Right to restrict processing – Ask us to limit processing
• Right to data portability – Receive your data in a structured format
• Right to object – To direct marketing or data processing based on legitimate interests
• Right to withdraw consent – At any time where processing is based on consent

To exercise your rights, contact us at:

📧info@greenwichhomecare.co.uk
📞020 3576 4599

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
📞0303 123 1113
🌐 https://ico.org.uk

9. Cookies and Tracking

Our Site uses cookies to enhance user experience and analyse traffic. Cookies may collect data such as:

• Device and browser info
• Time on site
• Pages visited
• Preferences

You can manage or disable cookies in your browser settings. For more information, view our Cookie Policy.

10. Children’s Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, with a revised "Effective Date" at the top. We recommend reviewing it periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:

Greenwich Home Care
📍 81 Lowfield Street, Dartford, DA1 1HP
📞020 3576 4599
📧info@greenwichhomecare.co.uk
🌐 https://www.greenwichhomecare.co.uk/